Helpline Number

State Consumer Helpline –

Toll free telephone number 1800-425-1550.

(Sponsored by Deptt. of Consumer Affairs, Govt. of India)
TOLL FREE NO. 1800-11-4000
TOLL NO. 011-23708391
(5 Line) (Normal call charges apply)
SMS No. 8130009809 (24 Hrs.)
You can also log in your complaints at


1.To develop a resource centre at state level

2. To develop alternate consumer disputes redressal mechanism at state level.

3. To resolve maximum number of disputes out of court.

4. Early resolution of complaints

5. To reach out to rural consumers.


The State Government, with the financial assistance from Government of India, have established a State Consumer Helpline. The State Consumer Helpline is established in the Citizen Call centre with the technical support of the Kerala State Information Technology Mission.

Any Consumers can contact the State Consumer Helpline through the toll free telephone number for advice on the rights of the consumers, duties of the consumers, remedies for redressal of consumer disputes. They can also approach the helpline for out of court settlement of consumer disputes. Complaints regarding the Public Distribution System and ration distribution, complaints related to the Weights and measures and packaged commodities, domestic cooking gas distribution etc. This is the toll free telephone number 18004251550. In short a consumer can approach the State Consumer Helpline through the toll free for settlement of any consumer related problems and disputes.